How to Make a Complaint About Noise

This page gives guidance about how to make a formal complaint about noise, and tips for resolving noise issues.

Talk to your neighbours

In the first instance we recommend talking to your neighbours about the problem, as they may not realise they are causing you an issue. You might want to explain what you would find reasonable and give them a chance to resolve things. If that doesn't work, or you do not feel comfortable talking to your neighbours, you can report the problem to us.  

Report the Problem

If talking with your neighbour does not work or you would like someone to visit, call us and report the problem at the time the noise is happening.

  • Phone 03 543 8400, 24 hours a day, seven days a week.

It's helpful if you can tell us:

  • The type of noise;
  • the location and source of the noise;
  • the duration and frequency of the noise;
  • a return phone number so we can call you back.

Property Visit

A noise control officer will investigate and make an assessment of whether the noise is reasonable or excessive. Noise control officers generally make a subjective judgement and dont use noise meters for residential noise complaints. If the noise is deemed to be excessive, an Excessive Noise Direction will be issued which requires the noise to cease or reduce to an acceptable level. This notice remains in force for up to 72 hours.

What if the Noise Continues?

Should the noise problem reoccur after the noise control officer has made an initial visit, you will need to call us immediately to lodge a further complaint. Make sure you let us know that you have previously called about this.

If excessive noise is not reduced to a reasonable level straight away or reoccurs within 72 hours of a notice being issued, the noise control officer may enter the premises with a police officer and seize the noise-making equipment or render the equipment inoperable.

An infringement fine of $500 for not complying with an Excessive Noise Direction may be served as an alternative to seizure of equipment. A conviction in court can bring a fine of up to $10,000.

Further Information