Queen Street Upgrade

This page provides a brief overview of the Queen Street Upgrade project. It is a major piece of work to upgrade ageing pipes and create an improved street environment - there is no quick and easy way to do it. The end result will be a long-term fix that's good for everyone.

What You Need to Know - Updated 14 November 2017

Cambridge – Queen Street intersection open

The intersection of Cambridge Street and Queen Street in Richmond has now re-opened as progress continues on the Queen Street Upgrade. Contractor Downer is now entering its last few weeks of work on the street for 2017.

All work will stop and the street will be fully re-opened for the summer holiday season, before recommencing in early February 2018.

Downer has been testing further up Queen Street for the soft clay that has hampered progress through parts of the upgrade so far. The tests will show how extensive the clay layer is and how far up the street it extends. This will allow us to assess whether any changes to the placement of the new underground pipes are needed.

Key things to remember

  • The wide footpaths in the completed street sections are for pedestrians only – please no parking, cycling or driving on the footpath or buffer strip.
  • All shops are open for business as usual – head down to Queen Street and show your support.
  • There is no vehicle access between Richmond Library and Made for Men.

 Queen Street road closure map

Bus services

The Sundial Square bus stop is now at the top of Queen Street opposite the Tasman District Council office. The timetable has not changed and services continue as normal.

Free parking at Showgrounds

If you work on Queen Street, or are going to be in central Richmond for an extended stay, we ask that you use the free all-day parking provided at the Richmond Showgrounds. We are still in the early stages of construction and it’s important we all support our local businesses throughout what will be a lengthy period of disruption. Please don’t take up parking spaces all day that could be used by customers to our retailers, cafes and the like.

Key Contact - Chris Forman

24/7 Contact: Ph. 0800 000 413

If you have a question about the project, Chris is your go-to guy. He is the Downer Community Relations Manager for the project, and will be responsible for liaising directly with businesses, stakeholders and the general public to resolve any queries or issues you may have.

You can find him at the Downer office at 272 Queen Street. 24/7 Contact: Ph. 0800 000 413.

Key Documents


About the Project

The project will replace ageing pipe infrastructure under Queen Street and lower the centre of the road to reduce the risk of flooding in future during heavy rain. The street’s surface will be replaced from shop front to shop front in a safer, more pedestrian-friendly design.

A new design

As each stage of the upgrade is completed, the new street design will be put in place. The wider footpaths, narrower traffic carriageway and continuous smooth surface with no kerb and channel will contribute to slower traffic speeds and create a safer, more accessible and more pedestrian-focused space.

Unfortunately there will be disruption and inconvenience to street occupiers and users. We ask for your patience – the end result is a long-term fix that will benefit everyone. It will be carried out in stages, beginning in February 2017 and running through to 1 December 2017 when work will halt for the summer. Work will restart in February 2018 and is expected to be complete by the end of April 2018.

Got Questions, or Want More Information?