Total Mobility Passenger Transport

This page details the discount travel voucher scheme - Total Mobility - and links to service providers.

Total Mobility is a door-to-door passenger transport scheme that people with disabilities can apply to use. Total Mobility passengers use discount vouchers and travel in regular taxis or taxis modified for wheelchair access. The aim of the scheme is to increase the mobility of those with disabilities in the Nelson Tasman region.

How Does the Scheme Work?

Eligible people can apply to receive a discount (subject to local conditions) on their taxi fare and will receive Total Mobility vouchers. The vouchers can be used in other regions of New Zealand where a local authority operates the scheme, subject to that authority's conditions. The discount rate is currently 50% of a fare, up to a maximum discount of $10 per trip.

Who Can Use Total Mobility?

To be eligible, you must have an impairment that prevents you from travelling unaccompanied, in a safe and dignified manner, on public transport.  Impairments include:

  • Getting to the place from where the transport departs
  • Getting on to the the transport
  • Riding securely
  • Getting off the transport
  • Getting to the destination.

Other acceptable reasons include:

  • Being unable to walk 500 metres unaided;
  • Being unable to understand and follow directions, communicate clearly with others, read timetables and place names;
  • Being unable to understand and use available information to assist you plan and undertake short journeys by public transport;
  • Being unable to safely enter and exit public transport unaided;
  • Being unable to take responsibility for your own personal safety and dignity throughout the journey;
  • Being unable to handle money to purchase the required fare.

Who Can Assess My Eligibility?

The following agencies are responsible for assessing people's eligibility to join the Total Mobility Scheme and issuing the vouchers. They may charge you an assessment fee and if you are approved you must also pay that agency's annual subscription fee. It is recommended that you join an agency that provides a service for people with a similar disability to your own.

The agencies are:

Age Concern Richmond 03 544 7624
Arthritis Foundation 03 546 7689
Blind Foundation 03 547 6616
CCS Disability Awareness Action Nelson 03 548 4479
Epilepsy NZ (Nelson) 03 546 6398
Idea Services Nelson (IHC) 03 538 0046
Marlborough Stroke Foundation 03 545 8177
SF Nelson (Mental Health) 03 546 6090

Which Transport Companies Can I Use?

Participating transport service operators include:

  • Driving Miss Daisy (includes wheelchair equiped vehicle)
    Phone 03 547 2133
  • Nelson City Taxis (includes wheelchair hoist equipped vehicles)
    Phone 03 548 8225
  • Sun City Taxis
    Phone 03 548 2666  
  • Ray of Sunshine 
    Phone 03 5445004



Including the area north to Marahau and south to Mapua, Moutere Valley and Motueka Valley.

  • Motueka Regional Ambulance - for people requiring wheelchair hoist vehicle only
  • Phone 03 528 7645

Golden Bay

There is currently no approved taxi operator in Golden. Scheme vouchers cannot be used in Golden Bay however residents can use their vouchers in Motueka, Richmond, Nelson and other regions of New Zealand.

Administration and Funding

The Total Mobility scheme is administered by Nelson City Council, with Tasman District Council contributing to the budget. The local share is funded via rates and the remainder comes through New Zealand Transport Agency funding.

Further Information

Total Mobility Administrator, Nelson City Council, PO Box 645, Nelson 7040, Phone 03 546 0200