Welfare centres are set up during a time of emergency. Keep an eye on the civil defence website for more information.
If you are facing financial hardship from additional costs or loss of income as a result of the event, give Work and Income a call on 0800 559 009.
Everyone’s circumstances are different so the type of assistance available varies from case to case. If you are already receiving a benefit or superannuation then Work and Income might need to review what you’re currently receiving or check what else you might be entitled to.
You may also be eligible for a billeting payment if you are looking after friends or family who can’t get home. You don’t have to be on a benefit to qualify for financial assistance, although most assistance is income and asset test.
You can phone Work and Income on 0800 559 009 or if you’re receiving NZ Super, phone 0800 552 002.
Information about different agencies and assistance:
The Council has a policy allowing it to consider rates remissions for properties severely affected by a natural disaster. If your home or other buildings have been rendered uninhabitable and you cannot continue to use your land as a result of natural disaster, you may be eligible.
Anyone in a rural area who feels they need support can also contact the Rural Support Trust for a confidential chat on 0800 787 254. The service is free.
Contact your insurance company as soon as possible to begin your claim.
You should check with your insurance company what is covered by your insurance policy and enquire whether it covers "extra" costs, such as costs of temporary accommodation, drying apparatus, and special inspections.
The following guide has been put together by the Tasman District Council Building Assurance Team to help people and businesses affected by flooding to repair buildings and structures on their properties.
Make sure that you and your family are not at risk from anything in the building e.g. electrical hazards, damaged structures or biological hazards such as sewerage.
Following a flood, contact your insurance company as soon as possible to begin your claim. You should check with your insurance company what is covered by your insurance policy and enquire whether it covers "extra" costs, such as costs of temporary accommodation, drying apparatus, and special inspections.
Damage caused may generally be beyond the capability of the individual householder or small businessperson to clear up and repair on their own. Do not attempt work that is beyond your capabilities - call in professionals where required.
Your insurance company may appoint a builder to help you. Alternatively, you may be asked to contact several builders yourself and obtain competitive quotes for work required and seek approval from the insurance company before building work can begin. If you are not insured, then you will need to choose a builder yourself.
Ensure you select a reputable builder, such as a licensed building practitioner, a member of Master Builders or Certified Builders or other specialist trade bodies. Beware of builders touting door-to-door. Do not pay cash in advance and get signed receipts for all work done.
Any new or replacement building work must comply with the New Zealand Building Code. Once flooring or wall linings have been removed, complete drying out of these areas should occur, before replacement building work is started. Cleaning and decontamination are important but so too is drying to avoid dampness and mould.
Most building and renovation work is Restricted Building Work and must be completed by Licensed Building Practitioners. More details are available on the Building Performance website.
Not all building work may require a building consent. Lawful repair and maintenance is provided for (and expected of owners), and in dealing with flood damage this could include:
Guidance documents on building work exempt from Building Consent can be obtained from the Department of Building and Housing:
Provision also exists in some situations for Council to authorise emergency repairs for the purpose of saving or protecting life or health or preventing serious damage to property. The owner would still be required in those situations where a building consent would have been required, to apply for a Certificate of Acceptance as soon as practicable after completing the building work.
In all cases it is worth remembering that if you have been flooded once, it may happen again. It is therefore well worth considering the use of materials that are less vulnerable to damage when you repair your building if flooding is likely to re-occur in the future.
If you have any questions on repairs, safety or whether your building is insanitary, or need further information, contact the Tasman District Council Building Assurance Team.
When cleaning up after a flood, slip or other emergency, you may be exposed to hazards from the floodwater, sewage or debris.
All floodwater and silt should be assumed to contain sewage. Sewage contains harmful bacteria and viruses and needs to be cleaned up carefully. Keep children and pets away from the area until this is done.
When cleaning up after an emergency, it is important to be particularly careful about washing your hands after handling anything that has been in floodwater.
You may be exposed to hazards from floodwater, sewage or debris.
All floodwater and silt should be assumed to contain sewage. Sewage contains harmful bacteria and viruses and needs to be cleaned up carefully.
Keep children and pets away from the area until this is done.
If you have your own private water supply such as a bore, spring or rainwater tank the water may be contaminated or unsafe to drink without treatment.
Correctly boil water by:
Correctly disinfect water for drinking by:
|TANK VOLUME||AMOUNT OF BLEACH REQUIRED|
If you have a treatment system already like filters and a UV system, check that it is working.
If you have a bore or well that was inundated with floodwater or soil, or has become dirty following an earthquake, it may be contaminated with bacteria and viruses and water taken from it should be boiled or disinfected until you can check it is safe.
Private water supplies are the responsibility of the homeowner or landlord of the property. If you supply other houses with water you are responsible for making sure it is clean and drinkable.
If you want to test your water for bacterial contamination, it can be tested for e.coli as an indicator of contamination. A laboratory can do the test. Cawthron Institute in Nelson, 98 Halifax Street East, Nelson 7010 tel 03 548 2319 can provide the sterile sample pots and do the test. Cost is approximately $40
Historically lots of households have drunk untreated water from wells, bores, springs and rain tanks. Nowadays new dwellings have to have a safe treated supply of water. If your supply is a shallow bore or rain or spring or river water, treatment is always recommended. If the supply is a very deep bore into a confined aquifer sometimes treatment is not required.
Treatment is commonly provided by filters and a UV system that disinfects the water without any residual taste.
If you want to explore treatment systems, contact a water treatment company for guidance and a quote.
Links to information on wastewater systems
Detergents for use in onsite wastewater systems
Emergency event toilets